Frequently Asked Questions

Everything you need to know about shopping at Khan El Khalili Warehouse.

Where are your products sourced from?

All our items are authentically sourced from local artisans and master craftsmen to ensure the traditional heritage and quality of the Khan El Khalili market is preserved.

How long does international shipping take?

We ship worldwide. Standard international shipping typically takes 7-14 business days, depending on your location and customs processing times.

What is your return policy?

We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. Please note that custom-made or personalized items are final sale.

How do you ensure the safety of fragile items during transit?

We use professional-grade packing materials, including heavy-duty boxes and reinforced padding, to ensure that ceramics, glassware, and lanterns arrive at your doorstep in perfect condition.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.

Can I track my order?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.